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CX Smart Alerts
As utilities transition to dynamic customer engagement strategies, AI-powered energy disaggregation enables utilities to deliver multi-channel, personalized smart alerts that generate greater customer energy and cost-savings, inspire behavioral change, position utilities as trusted advisors and facilitate revenue generation from product and services.
Customer Type
Residential
Business
Fuel Type
Electric
Gas
Water
Package
Standard
Solar
TOU
Rate Comparison
Weekly
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Click below to view sample of the above combinations
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Welcome OnboardingInforms users of the new alerts and insights they would receive and seeks home profile completion for better results.Supported for:AMI AMR NSM
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Bill ProjectionMid MonthA mid-cycle alert with the predicted spending at the end of bill period so customers can proactively adjust their appliance usage and avoid high bill shock.Supported for:AMI AMR
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Budget AlertAlert BasedAlert email sent at 75% and 100% consumption of a user's set budget to help avoid bill shocks.Supported for:AMI AMR
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Monthly SummaryMonthlyA smart energy bill providing appliance-specific cost details to customers to help them understand their bills and usage habits and recognize potential savings.Supported for:AMI AMR NSM
- Engagement View
Summary of all alerts and reports delivered to a user to help CSR agents understand the user’s context to better interact on calls.
- High Bill AnalyzerReasons for bill increase for a user and insights into the bills to equip CSR agents with all relevant user insights on calls.
- Home Profile SurveyCustomizable home profile update tool for CSR agents to update user information gathered during calls.
Preview
Preview
Preview
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Click below to view sample of the above combinations
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Monthly SummaryMonthlyA smart energy bill providing appliance-specific cost details to customers to help them understand their bills and usage habits and recognize potential savings.Supported for:AMI AMR NSM
- TOU Rate Promotion
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Click below to view sample of the above combinations
-
Bill ProjectionMid MonthA mid-cycle alert with the predicted spending at the end of bill period so customers can proactively adjust their appliance usage and avoid high bill shock.Supported for:AMI
-
Monthly SummaryMonthlyA smart energy bill providing appliance-specific cost details to customers to help them understand their bills and usage habits and recognize potential savings.Supported for:AMI AMR NSM
- TOU Rate Coaching
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TOU Onboarding OnboardingInforms users of the new alerts and insights they would receive and seeks home profile completion for better results.Supported for:AMI AMR NSM
-
Bill ProjectionMid MonthA mid-cycle alert with the predicted spending at the end of bill period so customers can proactively adjust their appliance usage and avoid high bill shock.Supported for:AMI AMR
-
Monthly SummaryMonthlyA smart energy bill providing appliance-specific cost details to customers to help them understand their bills and usage habits and recognize potential savings.Supported for:AMI AMR NSM
-
Click below to view sample of the above combinations
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Best Rate Plan Alert Alert BasedPersonalized alert informing the user if a rate plan with potential bill savings is available.Supported for:AMI
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Click below to view sample of the above combinations
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Weekly TrackerWeeklyWeekly alert for users to understand their weekly usage and energy spends.Supported for:AMI
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Click below to view sample of the above combinations
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Welcome OnboardingInforms users of the new alerts and insights they would receive and seeks home profile completion for better results.Supported for:AMI AMR NSM
-
Bill ProjectionMid MonthA mid-cycle alert with the predicted spending at the end of bill period so customers can proactively adjust their appliance usage and avoid high bill shock.Supported for:AMI
-
Budget AlertAlert BasedAlert email sent at 75% and 100% consumption of a user's set budget to help avoid bill shocks.Supported for:AMI AMR
-
Monthly SummaryMonthlyA smart energy bill providing appliance-specific cost details to customers to help them understand their bills and usage habits and recognize potential savings.Supported for:AMI AMR NSM
-
Click below to view sample of the above combinations
-
Welcome OnboardingInforms users of the new alerts and insights they would receive and seeks home profile completion for better results.Supported for:AMI AMR NSM
-
Bill ProjectionMid MonthA mid-cycle alert with the predicted spending at the end of bill period so customers can proactively adjust their appliance usage and avoid high bill shock.Supported for:AMI
-
Similar Home ComparisonMonthlySimilar Home Comparison motivates energy savings behaviors.Supported for:AMI AMR
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Monthly SummaryMonthlyA smart energy bill providing appliance-specific cost details to customers to help them understand their bills and usage habits and recognize potential savings.Supported for:AMI AMR NSM
-
Click below to view sample of the above combinations
-
Welcome OnboardingInforms users of the new alerts and insights they would receive and seeks home profile completion for better results.Supported for:AMI AMR NSM
- SMB
-
Bill ProjectionMid MonthA mid-cycle alert with the predicted spending at the end of bill period so customers can proactively adjust their appliance usage and avoid high bill shock.Supported for:AMI
-
Monthly SummaryMonthlyA smart energy bill providing appliance-specific cost details to customers to help them understand their bills and usage habits and recognize potential savings.Supported for:AMI AMR NSM
- C&I
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Monthly SummaryMonthlyA smart energy bill providing appliance-specific cost details to customers to help them understand their bills and usage habits and recognize potential savings.Supported for:AMI AMR NSM
-
Click below to view sample of the above combinations
-
Welcome OnboardingInforms users of the new alerts and insights they would receive and seeks home profile completion for better results.Supported for:AMI AMR NSM
- SMB
-
Monthly SummaryMonthlyA smart energy bill providing appliance-specific cost details to customers to help them understand their bills and usage habits and recognize potential savings.Supported for:AMI AMR NSM
